Job-Id: 18276

Service Desk Agent with English and Japanese

First Person to deal with IT related issues

  • Malaysia – Petaling Jaya, Selangor
  • Project Support
  • Full-time

Your skills

  • Experience in technical field
  • Fluent English and N1 or N2 Japanese Language
  • Good knowledge of the ticketing tool
  • Team player attitude
  • During the probation period, employees will be required to work in the office until their confirmation

Your tasks

  • Providing IT support to end users located in various locations globally
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems
  • Monitoring ticket timelines (SLAs)
  • Contact with the end users by phone, email and chat

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Internal career development program
  • International job opportunities
  • Mobile working
  • Onboarding program
  • Unlimited employment contract
Job-Id: 18276 Service Desk Agent with English and Japanese Malaysia – Petaling Jaya, Selangor

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