IT Technician

Your tasks

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

• Deskside support of incidents and service requests:
  - Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents.
  - Coordinate with different support level to get the incident fixed.
  - Install, configure and support new hardware and software for service requests.
  - Document resolution to desktop issues, propose solutions to root cause problems.
  - Maintain hardware and software inventories.
  - Assist with project-based work as needed and as directed by leadership.
  Respond to incidents by phone or email customer in a timely manner.
• Update customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems as required, and complete appropriate document for customer acceptance.
• Support contract SLAs and manage workload to meet those SLAs.
• Document resolutions to desktop issues and propose solutions to root cause problems.
• Provide support for L2 & L3 issues. Learn and become knowledgeable of customer products
   

Location: Milan (fully onsite)

Employment contract: 1-year fixed-term (possibility of transformation into permanent)