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Overview

Job-Id: 17981

Onsite Technician

Level 2 Desktop Support to End Users on a professional level.

  • Mexico – Mexico City, MX
  • Engineer
  • Full-time
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Your skills

  • B2 English level or above (must have)
  • 2+ years of experience as a Deskside Support Technician.
  • Experience with imaging tools like SCCM, MDT, or other deployment solutions.
  • In-depth knowledge of operating systems such as Windows 10/11 and Unix/Linux.
  • Familiarity with Microsoft 365 tools and troubleshooting (email, Teams, OneDrive, etc.)
  • Experience with Virtual Desktop Infrastructure (VDI) and mobile device management.
  • Understanding of network hardware, including laptops, desktops, and mobile devices.
  • Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.

Your tasks

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

  • Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
  • Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
  • Participate in project rollouts and deployments.
  • Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
  • Troubleshoot and support peripherals such as printers, scanners, and external drives.
  • Maintain a professional, approachable demeanor while working directly with users/customers onsite.
  • Follow established processes for hardware disposal and secure data destruction.
  • Performing equipment installations, upgrades, and repairs for clients' desktops, laptops and printers.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Internal career development program
  • Unlimited employment contract
Job-Id: 17981 Onsite Technician Mexico – Mexico City, MX

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