L2 Remote Support Specialist
Enthuse customers and provide best experience through excellent remote support and communication.
India – Bangalore
Apply now for L2 Remote Support Specialist
Job-Id: 17431
L2 Remote Support Specialist
Enthuse customers and provide best experience through excellent remote support and communication.
- India – Bangalore
- Engineer
- Full-time
Your skills
- Experience with remote control tools
- C1 relevant language
- Ability to identify the needed part replacement and/or bug fix
- Deep knowledge of some more specific topics such as AD, accounts, etc.
- understanding of principles and best practice of information security
Your tasks
- Log accurately customer incidents, resolve complex enquiries and provide a high level of service
- Acquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to users
- Handle small software deployment projects
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Buddy program
- Internal career development program
- Onboarding program
Job-Id: 17431
L2 Remote Support Specialist
India – Bangalore