Job-Id: 17395

IT Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Norco, LA
Engineer
Full-time

Your skills

Staging and imaging devices for deployment
Domain joining and initial device configuration
Basic smart card setup and configuration (including exposure to MFA)
Providing general support and troubleshooting

Your tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:

Handle service support requests & incidents
Asset management & coordination
Hands & Eyes Support
Detect faults and provides efficient and effective solutions
Ensuring all work is delivered consistently and in accordance with scope of work
guidance of the Service Delivery Manager

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Dental insurance
Health/ Medical insurance
Internal career development program
Life insurance
Onboarding program
Sick leave payments
Unlimited employment contract
Vision Insurance

Job-Id: 17395 IT Onsite Technician USA – Norco, LA

Similar job offers

Professionals