IT Onsite Technician

Your tasks

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities and Job Requeriments:

• 2-4 years of experience
• Working technical knowledge, in order to address service work orders, for desktop PCs, laptops, tablets, mobile devices, BYOD devices, peripherals, video conferencing equipment. Ability to provide smart hands support on server, storage and networking devices
• Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware • Install and set up new computers systems and perform routine maintenance
• Works on problems/projects of medium complexity & scope
• Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
• Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
• Ability to management the lifecycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
• Ability to read and understand technical documentation and manuals
• Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
• Provide mentoring to junior/entry-level technicians
• Excellent client facing, customer service soft skills and strong verbal and written communication skills
• Ability to apply intermediate level of subject matter knowledge
• Exercises independent judgment within defined practices and procedures
• Evaluates unique circumstances and makes recommendations
• Ability to provide end of life disposal (disk wipe) services
• Able to independently problem solve
• Ability to travel to other site locations within 20 miles of primary site
• Engineers shall be fluent in the local language and be able to communicate in English