Operations

German speaking Service Desk Agent

Job-ID: 6911
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Patrycja Szczecina

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents, requests and reports
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base maintenance

Our Requirements

  • Very good German and English language
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Strong organizational skills with ability to prioritize effectively
  • Readiness to work 8 hour shifts (Monday-Friday, between 6am - 7pm)

Would be an asset:

  • Help/Service desk background
  • Experience in working in SLA driven environment
  • Knowledge of other languages

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and
    multisport card, private health care as well as life insurance for you, your partner and family members

Would you like to join our team? Please send your CV in English

ID: 6911 / Date: 16 October 2020 German speaking Service Desk Agent Poland / Wroclaw
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