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Job-ID: 15432

Service Desk Agent with English and Italian

First point of IT contact in various IT cases

  • Poland - Wroclaw
  • Young professionals
  • Full-time
Apply now Your contact

— Your Benefits —

Buddy program
Company events
Food allowance
Health insurance
International environment
Life insurance
Onboarding program
Sport allowances

Your skills

  • Deep experience (or equivalent) in technical support
  • C1 in relevant language
  • Good knowledge of the ticketing tool
  • Team player attitude
  • Willingness to work in shifts between 7-19

Your Tasks

  • Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
  • Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
  • Work on escalated topics and recommend actions in post-incident reviews
  • Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force & Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 15432 Service Desk Agent with English and Italian Poland / Wroclaw
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Declaration oF Consent

I understand that my personal data, which I have provided in my job application and during the entire recruitment process, will be stored and processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) exclusively for the recruitment process by the respective company.

I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, including all attached documents, submitted on my own initiative.

Please be informed that:

  • We will solely forward the application document in compliance with the privacy policy,
  • You have the right to information regarding the stored and processed personal data at any time. You are entitled to request rectification or change of the provided data, blocking and objection to further use,
  • Given declaration of consent can be changed or completely revoked at any time, revocation can be sent to the following address:

recruiting@hemmersbach.com

* Please note: If you have any problems submitting your application or using this form, please do not hesitate to contact us. Thank you
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