Job-ID: 12464

IT Support - Ghent

Onsite level 2 IT support for your users in hardware and software problems

  • Belgium - Ghent
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
International environment
Job with purpose
Mentor program
Onboarding program

Your skills

  • Level 2 support
  • Ideally background as IT-engineer
  • Fluent Dutch, good English skills

Your Tasks

IT Onsite Technician is a physical presence service to provide second line support at customer location.

Main responsibilities:

  • Install, upgrade, support and troubleshoot Windows  and any other authorized desktop software / applications
  • Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
  • Perform general preventative maintenance tasks on devices and software
  • Follow and execute instructions provided by Subject Matter Experts
  • Provide onsite hand and eye support to Customers
  • Accurately record, update and document requests using the IT service desk system
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Contribute towards reporting as per customer requirement

 

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 12464 IT Support - Ghent Belgium / Ghent
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