Job-ID: 15546

 IT Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • USA - Springdale, AR
  • Professionals
  • Full-time

Your Benefits

Buddy program
Dental insurance
Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Unlimited employment contract

Your skills

  • 18 months of IT experience (or equivalent)
  • Ability to build relationships
  • Excellent time management skill
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products
  • Ability to configure routers and switches

Your Tasks

  • Provide day to day local/remote desktop support
  • Handle inbound calls and answer questions
  • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
  • Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
  • Strong verbal and written communication skills (e.g. reporting), with the ability to run workshops for information collation
  • Works on projects of moderately medium-complex scope, and able to work with intercompany teams
  • Basic support of datacenter and application architecture
  • Ability to plan, implement, and monitor computer and printer/scanner networks (e.g. file server)
  • Troubleshoot basic network issues and understands the administering of switches, routers, and firewalls
  • Knowledge of backup, tape, and exchange infrastructures

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 15546  IT Onsite Technician USA / Springdale, AR
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