Enthuse customers and provide best experience through best in class hardware, software and technical support services
1.1. Smart HAnds and Eyes Support
1.2. InCident support
1.3. Service Request fulfilment
o Installs:
§ refers to installation of equipment into racks, connection to power, provision of associated cabling and the updating of the DCIM and associated records.
o Moves:
§ relate to equipment moves.
o Add:
§ relate to addition of hardware part into an existing equipment, such as memory expansion.
o Change:
§ relates to hardware change into an existing equipment.
o Delete/Dispose:
§ refers to recovery and deletion of an equipment no longer in use. If can be followed by a movement to stock, or asset disposal in accordance with local Client procedures and through approved Client suppliers.
1.4. Stock Management
o Updating stock upon delivery
o Updating stock when is taken out of stock
o Updating stock when hardware status changes (e.g. “under repair” to “in stock”)
o Updating stock when hardware is returned to stock, typically after a Delete IMACD
o Updating stock when equipment is swapped with another, typically after an incident resolution.
o Reporting into the asset management process regarding receipt, disposal, and other status changes of stock
o Doing, at least once a month, a spare parts inventory and raise any discrepancies found to the Client Regional BackBone Lead.
o Notify Client Regional BackBone Lead if minimal level of stock is reached, to trigger procurement activities to replenish stock.
Stock management may be performed at a client dedicated site, hub or in a Depot.
1.5. Tape management / handling
1.6. Asset Management
1.7. DC Projects:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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