• 2-3 years of experience replacing hardware components. (Motherboards, Hard drives, etc...)
• 2-3 years of experience as a field service technician fixing (Laptops, Desktops, Printers, and enterprise devices.)
• Willingness to drive 50 to 75 miles daily.
• Ability to cooperate with others.

JOB DUTIES:

• Perform installations, maintenance, and repairs on hardware equipment. 
• Availability to work rotational 24/7 standby shift
• Understand customer goals and identify the consequences of various solutions. 
• Work according to the project plan, installation plan, an escalation plan. 
• Configure system hardware and components. 
• Assemble and integrate system/product and verifies system/product operation. 
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. 
• Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures.  

SPECIAL SKILLS:

• Strong mechanical skills.
• Strong pneumatic skills. 
• Strong electrical and electronic skills.
• Strong computer/network skills.
• Field Service experience.
• Ability to work autonomously.
• Valid driver’s license and reliable transportation.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.