IT Onsite technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Brazil – Mogi das Cruzes
Apply now for IT Onsite technician
Job-Id: 19819
2nd Level Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Spain – Madrid
- IT
- Full-time
Your skills
- Minimum 6 months to 1 year of hands-on PC and laptop hardware support experience.
- Experience providing onsite and remote IT support in a corporate environment.
- Knowledge of Windows, Active Directory, hardware troubleshooting, and ticketing systems.
- Strong problem-solving skills with a customer-focused approach.
- Ability to work independently and manage multiple priorities.
- Good English communication skills for collaborating with international teams.
Your tasks
Provide onsite IT support as the first point of contact for end users, including VIP users.
Diagnose and resolve hardware, software, and workstation issues (IMACD: Install, Move, Add, Change, Dispose).
Configure user accounts in Active Directory and document all work in the ticketing system.
Perform hardware maintenance, deployments, upgrades, and inventory management.
Deliver "Smart Hands" support, assist remote teams, and coordinate with external service providers.
Support meeting room technology and participate in weekly calls with the international team in English.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program
Job-Id: 19819
2nd Level Onsite Technician
Spain – Madrid
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