Trainee Service Desk Agent with German

Job-ID: 2829 Date: 17 May 2017
  • Poland - Wroclaw
  • Young professionals
  • Full-time
  • Permanent
Your contact

Be part of us

We are a global IT service provider. With over 2,400 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing remote 1st line support to end-users working on 24/7 shifts
  • Analyzing problems related to software and hardware & putting correct resolution in place
  • Opening, closing and monitoring of the incidents in the ticketing system
  • Contacting with the end-user via phone, e-mail & chat
  • Updating knowledge articles

Our Requirements

  • Very good German (B2) and English (B2)
  • Interest in IT industry and willingness to learn new things
  • Demonstrate an interest in fixing technical problems
  • Strong organizational & communication skills
  • Readiness to work on shifts (8 hour shift, 24/7)

Your Benefits

  • Stable work conditions and attractive salary
  • Wide package of training which prepare you for the position
  • Work in international, flexible and opened company
  • Welcoming and friendly work environment within young team
  • Contact with the latest information technology
  • Great opportunities for both professional and personal development
  • Interesting international projects
  • Buddy programme
  • Space for your own ideas
  • Language trainings
  • A package of benefits and co-fundings: multisport card, private health care, life insurance, free bus from the center of Wroclaw

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ID: 2829 / Date: 17 May 2017 Trainee Service Desk Agent with German Poland / Wroclaw
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