Operations

Junior IT Support Specialist

Job-ID: 6651
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Karolina Slomka

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment
  • Liaising with users from different departments
  • Escalating major problems to 3rd line support

Our Requirements

  • Very good English
  • Experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with customer and team members)
  • Ability to handle priorities and work under pressure
  • Knowledge about remote support
  • Ability to work on shifts

 

Would be an asset:

  • Experience in working with IT ticket tools

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea and company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.

ID: 6651 / Date: 30 July 2020 Junior IT Support Specialist Poland / Wroclaw
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