Service Desk Agent/Dispatcher (Czech/Slovak speaking)

Job-ID: 6412
  • Czech Republic - Prague
  • Young professionals
  • Full-time
Your contact Sarka Lojdova

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

We are looking for a Czech or Slovak speaking Service Desk Agent/Dispatcher to provide support to our new project. The new resource should be dealing with the management of incidents in our ticketing system and with data validation and analysis, monitoring correct timelines (SLA = Service Level Agreements) and ticket flow.

Workplace: Jeremenkova 763/88, Praha 4-Podolí

Starting date: November 9th, 2020


Your responsibilities…

  • Providing remote First Level Global Support to end-users, managing customers’ request and feedback
  • Qualifying customer entitlement and routing end user to the proper resources  
  • Analysing problems and applying resolutions
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base main

Our Requirements

You already have...

  • Fluent Czech/ Slovak language and Good English
  • Good knowledge of MS Office knowledge (especially Excel and Outlook)
  • Basic IT knowledge
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Help/Service desk background, with experience in customer facing role remotely or face-to-face
  • Strong organizational skills with ability to prioritize effectively
  • Accuracy in data entry
  • Time management skills
  • Used to working be compliant with operating procedures and standards
  • Interest in fixing technical problems and problem solving attitude

Your Benefits

What we offer:

  • A meaningful job in a fast growing international company providing IT services
  • A nice package of diverse benefits
  • Team spirit and a good working atmosphere
  • Direct and open communication
  • Opportunities for professional and personal further development
  • Mentor/Buddy programme for an easy start for new employees



(100 CZK meal vouchers, 25 vacation days, 3 sick days, Multisport card, Employer contribution to pension insurance, Additional SIM card for family members, Contribution to Mass Transit Coupon (public transport), company laptop and mobile phone, regular small refreshment at workplace and teambuilding activities …)

ID: 6412 / Date: 21 May 2020 Service Desk Agent/Dispatcher (Czech/Slovak speaking) Czech Republic / Prague
How did you become aware of the job offer?
  • Website
  • Newsletter
  • Job Fair
  • Google
  • Facebook
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  • LinkedIn
  • Referral
  • Job portal
  • Other
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