Support

Dispatcher / Service Desk Agent - Prague

Job-ID: 5222
  • Czech Republic - Prague
  • Young professionals
  • Full-time
Your contact Nicoletta Panizzon

Be part of us

We are a global IT service provider. With over 4,000 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing remote First Level Global Support to end-users, managing customers’ request and feedback
  • Qualifying customer entitlement and routing end user to the proper resources
  • Analysing problems and applying resolutions
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat

Our Requirements

  • Fluent English
  • Good knowledge of MS Office knowledge (especially Excel and Outlook)
  • Basic IT knowledge
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Help/Service desk background, with experience in customer facing role remotely or face-to-face
  • Strong organizational skills with ability to prioritize effectively
  • Accuracy in data entry
  • Time management skills
  • Used to working be compliant with operating procedures and standards
  • Interest in fixing technical problems and problem solving attitude

Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility for exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Excellent opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
ID: 5222 / Date: 13 June 2019 Dispatcher / Service Desk Agent - Prague Czech Republic / Prague
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