Operations

Global Service Delivery Manager

Job-ID: 5213
  • Poland - Bielany Wroclawskie
  • Professionals
  • Full-time
Your contact Klaudia Barcik

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

International project management is your passion; your customers can tell that from every single contact they have with you. Impressing your contacts at the top manufacturers in the IT industry and enabling IT services in some of the most extreme places in the world is what pushes you forward. Agile processes and permanently changing tasks within different projects complete your job description.

Your Task

  • Initiation, conception and follow-up of national and international IT-projects for our renowned clients
  • Management of teams of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
  • Supervising and controling of the processes and the level of service contractually appointed to the project (SLA, KPIs, …)
  • Recognizing and implementing potential optimization
  • Calculations and reports relative to the project
  • Supporting during the implementation of the project
  • Acting as the focal point for all operational issues relevant to projects
  • Ensuring that the transition as well as the delivery of services to internal and external customers are done in accordance with all agreements and standards of service, including the Service Level Agreements (SLAs)
  • Taking ownership for Profit & Loss, SLA and customer satisfaction for all global regions within a project
  • Resourcing and costs monitoring

Our Requirements

  • At least 2 years of practical experience in international project management in IT field/Services, with a focus on the ability to plan rollout projects
  • Bachelor or Master’s Degree in Computer Science, Management, Economics or equivalent
  • Distinct leadership, people management skills
  • A high level of self-motivation: readiness to take ownership and work independently, a drive for results and efficiency
  • Being customer oriented, analytical problem solver with strong communication, interpersonal and organizational skills
  • The ability to work well under pressure and to respond quickly to new demands
  • Excellent English skills, additional foreign-language skills as an asset
  • Openness to travel worldwide

 

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: direct and informal communication even at top management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: great possibilities for professional, personal and language training
  • Initial Help: extended onboarding, buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as lifeinsurance for you, your partner and family members
  • Other conveniences like: flexible working hours, free coffee, tea and company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.

 

ID: 5213 / Date: 10 June 2019 Global Service Delivery Manager Poland / Bielany Wroclawskie
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