• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products

• Provide day to day local/remote desktop support
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• End-User Support: Provide prompt and efficient technical support to end-users, addressing hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Troubleshooting: Diagnose and resolve technical problems, such as software errors, connectivity issues, and hardware malfunctions, ensuring minimal downtime for users.
• Implement and enforce IT security policies, ensuring that systems are protected against malware, unauthorized access, and data breaches.
• Offer remote assistance to off-site or remote employees, resolving their technical issues using remote desktop tools and communication platforms.
• Weekly visits to secondary site to assist with IT support for site.

   

  
  
  

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.