Job-ID: 15831

Service Desk Agent with Japanese

First Person to deal with IT related issues

  • Malaysia - Petaling Jaya, Selangor
  • Young professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
Health insurance
International environment
Job with purpose
Onboarding program

Your skills

  • Experience in technical field
  • C1 in relevant language
  • Good knowledge of the ticketing tool
  • JLPT N1/N2

Your Tasks

  • -> Provide remote L1 Support to End Users;

    -> Analyzing problem & putting correct resolution in place;

    -> Troubleshooting and relating resolution procedures to non-technical end- users,

    -> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

    -> Monitoring the correct timelines (SLA)

    -> Contact with the end user via phone, e-mail & chat,

    -> Providing input toward Knowledge base maintenance.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 15831 Service Desk Agent with Japanese Malaysia / Petaling Jaya, Selangor
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