Job-ID: 15817

L2 Support Agent

Enthuse customers and provide best experience through excellent remote support and communication.

  • Poland - Wroclaw
  • Young professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
Food allowance
Health insurance
Internal career development
International environment
Modern and centrally located office
Sport allowances

Your skills

  • Vary good communication skills in English and Polish languages - B2
  • Good working knowledge of Windows Operating system and related software and applications
  • Experience in End User software troubleshooting
  • Good general understanding of IT principles such as Networks, Hardware and Domains working knowledge of leading software
  • Ability to provide clear guidance
  • Excellent customer service skills

Your Tasks

  • Provide Excellent Remote L2 IT Support
  • Software installation
  • Perform an Incident fix
  • Update ticketing system (Service Now)
  • Maintain technical documentation

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 15817 L2 Support Agent Poland / Wroclaw
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