Job-ID: 12376

Service Desk Agent [German]

Support Agent is a nexus between the client, Service Delivery Managers, and technicians ensuring that the right engineers are assigned and the client is able to keep abreast about progress.

  • Russia - Saint Petersburg
  • Young professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
Health insurance
International environment
Job with purpose
Onboarding program
Sick leave payments
Sport allowances

Your skills

  • Fluent level of German (C1 and more), English and Russian
  • Confident user of Microsoft Office (Outlook, Excel)
  • Good communication skills — tactful, attentive, and personable
  • Quick and efficient problem-solving ability
  • Would be a plus: experience in customer care

Your Tasks

  • Dispatching technicians for German market to cover refresh activities;
  • Collaborate with Service Delivery Managers and Technicians;
  • Assign tickets to technicians via Client’s/our tools;
  • Monitor ticket health with progress and SLA tools;
  • Schedule and update appointments;
  • Contact users via phone/email;
  • Follow-up with technicians on open tickets;

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 12376 Service Desk Agent [German] Russia / Saint Petersburg
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