Job-ID: 11665

IT Onsite Technician

Provide level 2 Desktop support

  • USA - Houma, LA
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
Internal career development
International environment
Job with purpose
Mentor program
Onboarding program
Trusted working hours

Your skills

  • TWIC License required
  • Troubleshooting network devices
  • Level 2 Desktop support
  • Ticketing system experience
  • Customer oriented

Your Tasks

  • Provide Level-2 support for IT , Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services ,HP printer/Scanner/FAX support experience.
  • Expert in windows 10 support, troubleshooting, migration from Windows 7 to Windows 10 experience.
  • ITIL foundation certified will be added benefits along with service now ticketing tool hands on experience.
  • Coordination with Order or buy computer systems and liaise with purchase and supplies department with excellent vendor management skills.
  • Ability to priorities, manage and perform under pressure to meet SLA’s/Excellent knowledge of Customer Service best practice.
  • Ability to plan and priorities work load without supervision and Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
  • IT stock Management of assert, desktop, laptop , Telephones etc.
  • Desktop/Laptop refresh planning and execution with user data backup experience.
  • Windows 7 , windows 10 imaging , patching , pre-staging Using SCCM 2012
  • IT drop in desk/IT centre user assistance on laptop/desktop/windows10/application troubleshooting.
  • Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business
  • Video conferencing and other audio/video equipment and technologies hands on experience.
  • Transition process and execution experience will added advantages.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11665 IT Onsite Technician USA / Houma, LA
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