Job-ID: 11627

 IT Onsite Technician

Provide 2nd Level of Desktop Support for End-Users.

  • China - Guangzhou
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
International environment
Job with purpose
Onboarding program
Trusted working hours

Your skills

  • Hardware OEM certifications
  • Strong customer service skills and good communication skills
  • Associate Degree in Computer Science, equivalent work experience, CompTIA A+ certification
  • Strong technical knowledge in desktops, laptops, mobile devices
  • Fluency in both written and spoken English and Chinese

Your Tasks

  • Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
  • Install and set up new computers systems and perform routine maintenance
  • Works on problems/projects of medium complexity & scope
  • Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
  • Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
  • Ability to management the life-cycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
  • Ability to read and understand technical documentation and manuals
  • Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
  • Provide mentoring to junior/entry-level technicians
  • Excellent client facing, customer service soft skills and strong verbal and written communication skills
  • Ability to apply intermediate level of subject matter knowledge
  • Exercises independent judgment within defined practices and procedures
  • Evaluates unique circumstances and makes recommendations
  • Ability to provide end of life disposal (disk wipe) services
  • Able to independently problem solve.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11627  IT Onsite Technician China / Guangzhou
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