Rollout

EMEA Rollout Stream

Trans-national mass installations of IT products with central controls in real time through the Hemmersbach Headquarters with the support of the Process Management System.

A rollout of electronic end machines requires different process steps from customer to customer. These process steps can be tailored to the customer requirements from more than 500 modules.

The following core process steps are often used:

  • Storing of machines
  • Central pre-configuration
  • Rollout fine planning
  • Scheduling
  • Configuration and preparation for dispatch
  • Transport to the place of installation
  • Assembly and connection of the new machine
  • Customer-specific configuration
  • Instructional training for the customer
  • Dismantling of the old machine
  • Data deletion
  • Asset management
  • Central supply or disposal of old machines

EMEA Transportation Logistics

EMEA Transport System

Hemmersbach Process Management System

The Hemmersbach Process Management System provides a best practice core process application which fulfills the specifications of cross-border provision of services. The service process can be customized out of 500 process steps.

The most important performance features of the system are listed below:

Real-time process transparency

  • Networked, web-based management overview
  • Bi-directional data interface or web-based front end for immediate status reports in respect of the assignment

Automation:

  • Pro-active SLA monitoring and escalation of possible SLA violation
  • Fully automated handling of replacement parts including interface to current logistics concerns
  • Fully automated dispatching process
  • Automated compilation of service reports

Multi-lingual:

  • Customer communications such as service reports or information letters can be processed in several languages
  • Order information can be provided in English and in the respectively required language
Hemmersbach Process Management System

3 Core Advantages

Cost Saving

Cost Saving - Calculator

Our central controls and ticket-based invoicing (pay for performance) are your guarantee for an efficient performance of service.

SLA Compliance

SLA Compliance: Ticket Police

Our ticket policy enables process transparency in real time on the basis of our Hemmersbach Process Management System.

Many Sites - One Contact

Hemmersbach: Many Sites - One Contact

A dedicated Hemmersbach partner takes over the whole responsibility for quality and processing within the entire project in all countries.