Repair
EMEA Service Stream - Segment Repair
We offer you a central repair solution for electronic end user equipment in our subsidiary in Breslau/Poland. In our 8,000 m² workshop we have a monthly capacity for 50,000 repairs. Our EMEA-wide Pickup & Return Service with national collection centers for machines to be repaired and overnight connection enables a turnaround time of five working days including repair. Communication with the end customer for example about estimates of costs or service reports can be undertaken in the language of the respective country.
The requirements on the service provider for the repair of electronic end machines vary from customer to customer. There now follows a selection of the core process steps which are adapted to suit the individual requirements of the principal:
- collection of the machine from the end customer
- transport to a national collection center
- checking in the machines in the language of the country
- diagnosis of errors
- spare parts management
- compilation of cost estimates
- repairs with replacement of components
- repairs to assemblies
- function tests and cleaning
- packaging ready for dispatch
- return transport to the national collection center
- delivery to the customer
EMEA Pickup & Return Logistics
Hemmersbach-Process Management System
The Hemmersbach Process Management System provides a best practice core process application which fulfills the specifications of cross-border provision of services. The service process can be customized out of 500 process steps.
The most important performance features of the system are listed below:
Real-time process transparency:
- Networked, web-based management overview
- Bi-directional data interface or web-based front end for immediate status reports in respect of the assignment
Automation:
- Pro-active SLA monitoring and escalation of possible SLA violation
- Fully automated handling of replacement parts including interface to current logistics concerns
- Fully automated dispatching process
- Automated compilation of service reports
Multi-lingual:
- Customer communications such as service reports or information letters can be processed in several languages
- Order information can be provided in English and in the respectively required language
3 Core Advantages
Cost Saving
Our central controls and ticket-based invoicing (“pay for performance”) are your guarantee for an efficient performance of service.
SLA Compliance
Our ticket policy enables process transparency in real time on the basis of our Hemmersbach Process Management System.
Many Sites - One Contact
Our Hemmersbach service advocate takes over full responsibility for quality and processing.