Data Center Maintenance

Data Center Maintenance

With Data Centre Maintenance Hemmersbach offers a maintenance solution covering the whole EMEA-region with a guaranteed operational availability of the referring central server and storage systems as well as your network infrastructure. This service is available for products of the leading manufacturers like IBM, CISCO, Alcatel, Hewlett Packard, Dell, Fujitsu, EMC² and NetApp with the following performing modules:

  • Spare parts management  
  • On-site service
  • Remote-support

The guaranteed times for reaction and on-site restoration are defined individually on the basis of the customer’s SLAs. The multilingual single point of contact of Hemmersbach is available 24/7 and will control the operation by using the Hemmersbach Process-Management System in real-time based on ITIL V3.

Hemmersbach-Process Management System

The Hemmersbach Process Management System provides a best practice core process application which fulfills the specifications of cross-border provision of services. The service process can be customized out of 500 process steps.

The most important performance features of the system are listed below:

Real-time process transparency:

  • Networked, web-based management overview
  • Bi-directional data interface or web-based front end for immediate status reports in respect of the assignment

Automation: 

  • Pro-active SLA monitoring and escalation of possible SLA violation
  • Fully automated handling of replacement parts including interface to current logistics concerns
  • Fully automated dispatching process
  • Automated compilation of service reports

Multi-lingual:

  • Customer communications such as service reports or information letters can be processed in several languages 
  •  Order information can be provided in English and in the respectively required language

3 Core Advantages

Cost Saving

Our central controls and ticket-based invoicing (“pay for performance”) are your guarantee for an efficient performance of service.

 

SLA Compliance

Our ticket policy enables process transparency in real time on the basis of our Hemmersbach Process Management System.

 

Many Sites - One Contact

Our Hemmersbach service advocate takes over full responsibility for quality and processing.