Industry sector:

Consumer electronics 

Assignment:

A leading manufacturer commissioned Hemmersbach to carry out 25,000 deployments per month for repair, re-commissioning, updating of PCs, notebooks, navigation systems, printers and displays in Germany, Austria, Belgium, Luxemburg, France, the Netherlands, the Czech Republic, Slovakia, Sovenia and Poland at a low-wage location in Eastern Europe.

The challenge:

The challenge was to install a cross-border transport system within 5 working days and to perform all communications in the respective language of the country. 

Procedure:

The end equipment was collected from the customer and brought to central collection points in the respective countries from where they were transported overnight to the head office of Hemmersbach in Breslau.

During booking into the Hemmersbach Process Management System the service language was specified and qualified. The Hemmersbach Process Management System enables the quality monitoring of each step in the work procedure together with automated material management. The transfer systems carried out with 150 qualified employees enable the exploitation of Eastern European wage levels in conjunction with industrial standard quality. 

Results:

We can offer our customers up to 40% savings in contrast to a decentralized solution in individual countries with customer communication in the respective language and within 5 days.

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