With more than 600,000 field service jobs performed a year Hemmersbach is the leading specialist for the provision of on-site technical services in Germany and increasingly in Europe too.

We work on both national as well as international projects for reputable clients in information technology and telecommunications. Among our clients are large and international companies including Hewlett Packard, Medion, Sony and Fujitsu Siemens Computers.

YOUR TASK:

You ensure that fault calls are responded to and completed within a timely and professional manner, providing support to the customer site at which you are based.

Main Duties & Responsibilities:

Responding to Customer fault calls in an efficient and professional manner

Completing all calls within the required SLA timeframe

Detecting faults and providing efficient and effective solutions

Maintaining internal call database to ensure effective call management procedures

Effective working relationships with on site engineers and call management co-ordinators

Ordering replacement equipment when required

Maintaining communication channels with the customer and call-management co-ordinators

Providing on-site support for colleagues that are on leave

Representing Hemmersbach at its Customers’ sites

Extensive understanding of Windows OS (XP/2000)
Understanding OS processes and application processes
Understanding OS structures (system folders, native os application purposes & location of user specific data)
Good Understanding of Windows domains
Good understanding of Networking
Good understanding of active directory
Good understanding of Windows profile and how users interact with roaming profiles
Knowledge of basic Windows tools
Understanding of accessing and manipulating Windows registry
Symantec Anti-Virus knowledge
Virus containment and managing out-breaks
VPN/WAN knowledge
Knowledge of VOIP phones
Machine builds and deployment
Printer maintenance and configuration
Experience of working with HP Multifunction Printers
Understanding of ODBC and DB driven applications
Use of software deployment tools to remotely install software
Knowledge of DNS/WINS
Citrix hardware setup and fault diagnosis
Data burning and encryption
Certificate installations
Server Software maintenance
Demonstrates customer orientated approach placing the customer at centre of all actions
Ability to use initiative and work autonomously
Tactful and clear communicator
Able to work under pressure and to deadline whilst maintaining quality
Demonstrates solution orientated method of operation
Ability to present well in front of the customer and display maturity and professionalism
Demonstrate assertiveness whilst remaining flexible and diplomatic
Ability to use significant judgement and experience to diagnose and provide solutions to complex problems
Takes responsibility for own workload and planning the achievement of given tasks
Demonstrates exemplary standards of working
Ability to collate and present information to convey major points clearly and accurately
Uses proactive monitoring procedures to identify problem prevention opportunities
Challenges existing local work instructions to develop new and more efficient processes

Have we sparked your interest? If so, we welcome your complete application. Please indicate your desired salary and the earliest possible starting date. Please send your application documents with the reference “Technical Engineer“.

jobs(at)hemmersbach.com

Salary Negotiable